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To boost the level of service & improve customer experience in Mauritius

Kantar TNS launches CX 2019
A National Award based on Voice of Customers


As customer,
do you remember
having recently an exceptionnal
service experience ?


Nope?
According to Kantar TNS survey, nearly 70% of Mauritians
could not remember any recent service interaction that
could be qualified as memorable


Seriously, ask yourself…
How did you feel after your most
recent service interaction?

1
CUSTOMER EXPERIENCE EVALUATION
2
BENCHMARKING
BY
CATEGORY
3
ROAD MAP FOR
IMPROVEMENTS & INNOVATIONS



This is the real issue:
Typically, interactions fail to leave a lasting positive impression on customers

Evaluation of service channel – WORLWIDE



For information and participation :

Contact us directly on bernadette@kantartns.io

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